CORT Community Housing – an accredited community housing provider
‘Accreditation provides assurance … that the hard work that trustees, staff and supporting stakeholders have put into the organisation has resulted in a professional organisation that is recognised as following best practice in the service of its clientele.’
CORT Community Housing is a member of Community Housing Aotearoa (CHA), the sector’s national body, which represents the community housing sector. It provides shared resources to the sector and advocates and lobbies on its behalf. CHA also runs the sector’s accreditation or best-practice quality assurance programme.
CORT was the first community housing organisation in New Zealand to receive accreditation through this comprehensive quality improvement programme (QIC). The accreditation process involved independent reviewers (including other community housing organisations) reviewing CORT Community Housing’s policies and procedures. The reviewers also met with CORT Community Housing’s stakeholders including tenants, staff, board members and partnering agencies to hear about their views of CORT Community Housing’s services and performance.
In their report, the accreditation team stated, ‘Accreditation provides assurance to CORT Community Housing stakeholders, including its trustees, funders and partners, that CORT Community Housing has the policies and systems in place to deliver on the service promises it makes. Accreditation provides a continual improvement mechanism for the organisation to ensure it is constantly reviewing its systems and ways in which it can make further improvements. The hard work that trustees, staff and supporting stakeholders have put into the organisation has resulted in a professional organisation that is recognised as following best practice in the service of its clientele.’
Peter Jeffries, CORT CEO